Most placement firms operate on a simple model: find a candidate, match them, collect a fee. The work ends at the offer letter. The family is left to figure out training, integration, and the dozens of small adjustments that determine whether a match actually lasts.
That model often breaks because often the hardest part of bringing someone into your home isn't the search — it's the alignment. The first 60 days are where matches either take root or quietly start to fall apart. And almost no one offers real support after the match.
"Most placements that fail, fail within the first 60 days. We built our process around the pieces that nobody else has."
Our Philosophy
We believe household work is real work — skilled, demanding, and deserving of professional respect. That belief shapes how we treat every candidate we present and how we structure every placement. The people we place are not interchangeable parts. They are professionals stepping into one of the most intimate workplaces that exists: someone's home.
Our Approach
Every engagement starts with a thorough intake conversation, because a placement is only as good as the understanding of the needs behind it. We take the time to understand your family, your home, and the specific help you need. There's no one size fits all here.
From there, we source widely and screen carefully. Two to three vetted candidates are presented that match your needs. We provide structured interview support so you walk into those conversations confidently. And we don't stop once you've made your selection.
Alignment and integration is where we believe our work matters most. We ship you a filming kit so you can capture exactly how things are done in your household. We turn your videos into a customized family handbook that you own. We train your housekeeper on your specific ways of operating before they start. We schedule structured check-ins across the first month. We coach both sides and share feedback where relevant. And if it doesn't work within 120 days — we offer an industry-leading guarantee to replace at no additional cost.
Who We Serve
Our clients are families who take their household seriously and expect the people who help run it to be treated with the same care. Dual-career families. Founders and executives. Multi-generational households. Families with growing children, aging parents, or both. Families navigating transitions — a new home, a new baby, a new chapter.
What our clients have in common is a clear-eyed view of what they need and a willingness to invest to make it possible. We respect that. And we work hard to deserve that trust you place in us.
Our Promise
We will be your partner at every step along the way. We will source candidates we'd be proud to recommend. We will train them as if they were joining our own household. And if it doesn't work, we will make it right.
We built Hearth Staffing to be the partner we wished we'd had. We hope to be that for you.